FAQS
Ask Robin, The Party Rental Whisperer
Q. How long does a rental last?
A. Most customers pick their items up a day or two before their event and return them a day or two after their event. A Saturday afternoon cookout can sometimes be picked up Saturday morning and returned Sunday or Monday. We want what's most convenient for you.
Q. Do you have linens in inventory or do you rent them from someone and then re-rent them to me?
A. How 'bout yes to both questions. We have a lot of linens in inventory, probably 20 different shapes and colors of tablecloths and probably 20 different colors of napkins. But when we don't have exactly what you want we will get it for you. We want your complete rental order to be as seamless as possible. Actually you can go to the website of the company we get our linens from and look at their catalog. Their website is A1-tablecloth.com.
Q. Do I need to clean my equipment when I get it from you.
A. NO. Everything you receive from us will be clean and ready to go. Glasses will be in glass racks and bagged up to stay clean while transported. China and silverware will be wrapped or bagged in 10s or 12s and sanitized for your safety.
Q. Do I need to clean the equipment before returning it?
A. Generally no. You can shake the old flowers and cake crumbs out of the tablecloths but don't wash them. Scrape the loose food on the plates but we will wash and sanitize them.
Q. What are your hours?
A. We're open 10-12 hours per day. But we want to meet you by appointment only. Just call us at 910-876-4433 and we will meet when convenient to you to plan your event, pickup your order or return your order.
Q. What is your payment policy?
A. In some cases a 25% deposit will be required with your order. Otherwise you can pay for your order when you pickup or when we deliver. We accept Cash, Checks and most major Credit Cards.
Q. What is your cancellation policy?
A. If we charged you a deposit, it is non-refundable. Sometimes we don't want you to make last minute changes and sometimes you can't make last minute changes. We'll work with you if we can.
If you have any other questions email Robin at rsummerlin@ec.rr.com.